Privacy Policy

Last updated: January 2024

Introduction

frosty-quest ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website frosty-quest.tech or engage our ecological consultancy services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Information We Collect

Personal Information You Provide

We may collect personal information that you voluntarily provide when you:

• Complete our contact or enquiry forms
• Request a quote for our services
• Subscribe to our newsletter
• Correspond with us via email
• Engage our services as a client

This information may include your name, email address, postal address, company name, project details, and any other information you choose to provide.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide quotes
• Deliver our ecological consultancy services
• Communicate with you about your projects
• Send administrative information such as invoices
• Improve our website and services
• Comply with legal obligations

Legal Basis for Processing

We process your personal data on the following legal bases:

• Contractual necessity: Processing necessary to perform our contract with you or take steps at your request before entering a contract
• Legitimate interests: Processing necessary for our legitimate business interests, such as improving our services
• Consent: Where you have given clear consent for specific processing purposes
• Legal obligation: Processing necessary to comply with our legal obligations

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers who assist in our operations (such as IT support and email hosting)
• Professional advisers including lawyers and accountants
• Regulatory authorities or other third parties where required by law

All third parties are contractually bound to protect your information and use it only for the purposes for which it was disclosed.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. For client project data, we typically retain records for seven years following project completion.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure.

Your Rights

Under data protection legislation, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Object to or restrict processing of your information
• Request data portability
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details below.

Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use and their purposes, please see our Cookies Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

frosty-quest
47 Greenway Business Centre
Oakwood Lane
Sheffield S10 4GR
United Kingdom

Email: [email protected]